Sunil Warrier

Sunil Warrier is an experienced manager in customer support and operations, currently serving as the Manager of Personalized Support at Twilio since May 2022. In this role, Sunil leads a team focused on Premium Customer Support, emphasizing performance management, quality standards, and strategic planning to enhance customer experience. Prior to Twilio, Sunil held various positions at Dell EMC, including Partner Manager and Customer Service Support Manager, where responsibilities included managing partner operations, driving performance metrics, and leading customer escalations. Sunil's career also includes significant roles at SapientNitro, EMC, and Fidelity Investments, effectively managing teams, projects, and customer support processes while consistently meeting service level agreements and quality standards. Sunil holds a degree in Hotel Management from Nitte Education Trust.