Terry Clearkin

Terry Clearkin has extensive experience in customer support and services management, currently serving as VP of Customer Success and Support at Twilio, Inc. since April 2014. Prior to retirement in November 2021, Terry held significant roles, including VP Global Customer Support and Services at Blue Coat Systems, where leadership of a 180-member global team improved support offerings for diverse clientele. Terry's tenure at BEA Systems included positions as SVP and GM WW Customer Support, and VP EMEA Support Services, achieving substantial revenue and margin growth. Earlier career highlights include leadership roles at Remedy Corporation and Lotus Development, where Terry enhanced operational efficiencies and customer satisfaction. Terry holds a BSc Hons in Electrical and Electronic Engineering from Queen's University Belfast and completed executive education at Stanford University Graduate School of Business.