Matthew Way is a seasoned Global Customer Services Manager with over 20 years of experience in enhancing operational performance and customer satisfaction. Currently, they lead the customer services division at Twinkl Educational Publishing, focusing on innovative customer strategies. Previously, Matthew held roles such as Managing Director at Way Out Communications Ltd, Operations Director at A1 Comms Ltd, and Head of Operations at OnBuy, driving significant growth and operational excellence across multimillion-pound businesses. Matthew earned a Bachelor of Science in Business Studies and Spanish from the University of Wales.
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