Simon Margulies

Simon Margulies serves as the Head of Business Management at TWINT since November 2025. Prior experience includes a notable tenure at Swiss Re from March 2016 to November 2025, where Simon held various leadership roles, including Head of Customer Service, overseeing a global team focused on agile methodologies, digital innovation, and operational excellence. As Head of Customer Service, responsibilities involved enhancing client solutions and internal services. Simon also contributed as Product Owner for Self-service Channel Intelligence, implementing generative AI and machine learning solutions, and as Lead Product Owner for Self-Service Solutions, where strategic development and agile coaching were key priorities. Additional experience spans positions at Protelkom AG, multiple roles at Swiss Re from 2008 to 2015, co-founding qvi, and extensive academic involvement at the University of Basel and University of Zurich, culminating in a PhD in History and Computer Science from the University of Basel.