Christopher R. is a seasoned professional in customer experience management with extensive expertise gained at leading technology companies. Currently serving as Manager CXSI at Hyundai Motor America since May 2024, Christopher has been instrumental in enhancing customer experience initiatives. Prior to this role, Christopher held multiple positions at Twitch from December 2016, including CX Operations Manager, where a global team was led to develop scalable technical support programs, and CX Program Manager, overseeing the integration of technology tools for communication channels. Additionally, Christopher managed support for Twitch's applications and specialized in offering tailored support for the Spanish-speaking community as a CX Specialist. Prior experience includes a role as Technical Customer Support Representative at Curse, focusing on technical assistance for popular gaming titles. Christopher’s educational background includes studies at San Diego City College from 2008 to 2010.
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