Wisner Neto

Wisner Neto has a diverse professional background with extensive experience in customer support and safety operations across various industries. At SELLBYTEL Group, a Technical Support Advisor role involved troubleshooting iOS and MacOS devices, identifying phishing threats, and delivering customer support to UK and Ireland clients. As a Security Guard at Prosegur, Wisner ensured adherence to security protocols and managed entry points. In the e-commerce sector with YOOX, customer care responsibilities included back-office operations. A significant tenure at Sitel focused on trust and safety operations for Airbnb, resolving sensitive issues and mentoring team members. Subsequently, at Twitch, varied roles included Trust and Safety Specialist, Vendor Operations Manager, and Trust and Safety Moderator, emphasizing crisis management, vendor network oversight, and content evaluation. Prior banking experience as a Telephone Banking Assistant at Teleperformance involved executing banking operations and maintaining high-security standards.