Alan B.

Alan B. is an accomplished Director of Software Support at Tyler Technologies' LGD Division, where responsibilities include managing support for five product lines and leading a team of 30 professionals, achieving a 95% client satisfaction rating and reducing support backlog by 75%. Previously, Alan served as the Director of Sales Support at First Data Government Solutions, significantly improving local government lead generation by 150% and managing a successful tradeshow calendar. Earlier career roles include Director of Support Services at growzone, where Alan established support departments, and Director of Operations at Frank Solutions Inc., where notable achievements included a significant profit increase. Alan's career in customer service also began as a Customer Service Manager at Comprehensive Software Systems and a Technical Support Supervisor at Eagle Point Software. Alan holds education credentials from Utah State University and the University of Oregon.