Eric Burnson is a skilled professional with extensive experience in client engagement and success management, currently serving as a Client Executive in the Courts and Justice Division at Tyler Technologies since April 2023. Previously, Eric held the position of Senior Client Success Manager at Tyler Technologies from June 2017 to December 2020, supervising a team of five client executives and managing a portfolio of over 200 clients while implementing initiatives to enhance client retention and product adoption. As both a Client Executive and Director of Client Success, Eric restructured a team to create a centralized business unit, safeguarding a $65 million revenue stream and focusing on long-term strategic planning. Eric started a career at Tyler Technologies as a Manager of Project Management and Project Manager, serving as a hybrid implementation consultant. Eric holds degrees in Information Technology and Sociology from Western Michigan University and a Bachelor of Science in Information Technology from Capella University.
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