Honping Lin has extensive experience in software support and data analysis, currently serving as Support Team Lead at Tyler Technologies since May 2018, where responsibilities include collaborating with cross-functional teams to enhance customer success. Previous roles at Tyler Technologies include Senior Software Support Specialist and Software Support Specialist II, focusing on coaching and synthesizing resources for customer concerns and feedback. Prior to this, Honping worked at Socrata as a Support Specialist, assisting users with the Open Data platform, and held multiple positions at Valve Corporation, including Data Analyst and Technical Support Engineer, where duties encompassed analyzing customer support data and maintaining product knowledgebases. Honping's career began as a Webmaster for The Black Scholar Journal and as a Student Assistant for the University of Washington, where academic program administration was a key focus. Honping holds a Bachelor of Science degree in Informatics with a focus on Information Architecture from the University of Washington.
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