Scott Alden possesses extensive experience in management, business analysis, and project management across various industries. Most recently, Scott served as Manager of Customer Support and Customer Experience at Tyler Technologies from December 2017 to February 2022, where responsibilities included consolidating multiple support teams and enhancing customer experience. Prior roles included Manager of Service Desk, Incident Management, and Problem Management at NIC Inc. and a Senior Business Analyst at the University of Kansas and Heartland Crop Insurance, focusing on Agile software development and stakeholder communication. Scott has also managed projects and teams at NIC Inc. and John Deere, demonstrating a strong proficiency in project documentation and relationship building. Scott holds a Bachelor of Science in Criminal Justice from Washburn University.
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