Federika Katonova

Federika Katonova is an accomplished Social Media & Customer Experience Specialist at Tymit, where effective social media processes were established to enhance customer satisfaction and brand reputation. With a background in customer service, including a role as a Customer Service Specialist, Federika has demonstrated strong problem-solving skills and a proactive approach to improving operational processes. Previous experience includes customs clearance at Hellmann Worldwide Logistics and customer operations at Exodus Travels Ltd, where responsibilities included managing queries and supporting customers with documentation. Additionally, Federika worked as a Marketing & Social Media Assistant at SITE production s.r.o., focusing on content creation and audience engagement. Federika holds A-Levels in Hotel/Motel Administration/Management from the Academy of Hotel Services and Management.