Bailey Thompson

Bailey Thompson is a skilled customer success and marketing professional with extensive experience in managing client relationships and developing marketing strategies. At Calendly, Bailey served as a Customer Success Manager II from December 2021 to December 2024, overseeing a portfolio of over 150 clients with a notable 98% retention rate, while also conducting customer training and collaborating across departments to advocate for customer needs. Previous experiences include roles in digital marketing at organizations such as Meals On Wheels and the Center for Civic Innovation, as well as customer service positions at Hurricane Grill & Wings and Kennesaw State University. Bailey's academic background includes a Bachelor's Degree in Marketing from Kennesaw State University, further enhancing professional expertise in the field. Currently, Bailey holds a Customer Success Manager position at Typeform.