Facundo Ferrer is currently a Tech Lead at Ualá, where they manage the IT Support team with a focus on efficient incident resolution and process optimization. They have over a year of experience in this role, ensuring compliance with service level agreements and fostering professional growth within the team. Previously, they held positions such as Avaya System Administrator at HSBC and CRM Administrator at Emergencias, gaining extensive expertise in telecommunications, CRM administration, and technical support. Facundo has a strong educational background, including a technical degree in informatics and certifications in web development and AWS services.
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