Dawn Erb is an experienced professional in program management and contact center operations, currently serving as the Director of Program Management at UBC since June 2022 and as the Sr. Director of Contact Center Operations at MarketShare Movers since February 2021. At MarketShare Movers, Dawn oversees highly successful, data-driven programs that optimize brand performance through various innovative technologies and multi-channel campaign execution. Previously, Dawn held leadership positions at J. Knipper & Company, managing inbound customer service and sales operations for pharmaceutical clients, and at Medimedia Health, where program development and performance management initiatives were implemented to enhance customer service. Dawn holds an education from Bucks County Community College and DPT Business School.
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