Sue Higgins

Sue Higgins currently serves as the Group Chief Operations Officer at UBDS, a position held since February 2024, where the focus is on delivering effective and secure technology solutions. Prior to this role, Sue was the Chief Operating Officer for the Defence Safety Authority at the UK Ministry of Defence from November 2020 to February 2024, overseeing governance and risk management. Earlier experience includes serving as Head of Change at Defence Business Services MOD, developing enterprise project management capabilities, and leading technology services at the Department of Work and Pensions, where responsibilities encompassed governance of multimillion-pound contracts and management of a significant budget and workforce. Additional roles at DWP included Service Delivery Manager, Project Manager, and Test Environments Manager, demonstrating a progressive career in operations and technology management.