Ed Hirsch

Ed Hirsch currently serves as the MIT Service Desk Lead for the West Region at UBEO Business Services since May 2023. Before this role, Ed held various positions in IT support, including Desktop Support Engineer - Team Lead at Marlabs LLC and Support Team Lead at Medicus IT. Ed's extensive experience includes managing and developing technical teams, ensuring performance metrics, and resolving complex technical issues. Notable previous roles include Senior Desktop Support Technician at Amy's Kitchen, Sr. IT Remote Support Specialist at Cadence Design Systems, and Help Desk Supervisor at Apple. Ed's career spans over three decades with a strong emphasis on customer service and technical support across various industries. Ed attended Sonoma State University from 1991 to 1993.