Barbi Buresh is an experienced professional in customer insights and advocacy, currently serving as the Director of Customer Insights & Advocacy at Uber since March 2022. Prior to this role, Barbi held the position of Director Voice of the Customer at eBay from November 2013 to April 2022, where leadership involved managing global teams to enhance customer experience through data-driven insights. Barbi also served as Senior Manager of Global Customer Insights at eBay, overseeing initiatives that improved website performance and customer service through analytics and survey feedback. With earlier experience at Charles Schwab spanning from September 1995 to November 2013 in various leadership roles focusing on client experience and voice of the customer strategies, and starting as a Broker at Fidelity Investments, Barbi's background is reinforced by a Bachelor of Business Administration from Western Governors University.
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