Bilal A. is a Senior Operations Manager at Uber since June 2025, previously serving as Head of Performance & Customer Service at Parcel2Go.com from March 2023 to June 2025, where Bilal established and managed a high-performing offshore team in the Philippines. Prior experience includes roles as an ACES Manager focused on Process Improvement at Amazon from September 2020 to March 2023 and as a Shift Manager in Delivery Operations, where Bilal emphasized stakeholder relationship management and data-driven performance improvement. Bilal began a career in customer service as a Customer Service Advisor at Carphone Warehouse in 2019. Academic qualifications include a Bachelor of Engineering in Mechanical Engineering from Lancaster University and a Master's in Computer Science with Artificial Intelligence, pursued at the University of York from October 2021 to October 2024.
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