Bruno Braz

Bruno Braz is an experienced workforce management professional with a background spanning over a decade in various roles within the sector. Significant positions include WFM Manager I and Workforce Manager II at Concentrix, and South America WFM & Project Lead at General Motors Mercosur, where responsibilities involved strategic process maintenance, team coordination, and implementation of global best practices. Notable skills include budget forecasting, capacity planning, and training development. Prior experience encompasses roles as a WFM Analyst at several firms, including Uber, where Bruno successfully managed teams and revamped processes to optimize operations and achieve KPIs. Bruno holds an education from Fundação Getulio Vargas, completed in 2021.