Bruno Lacerda has a diverse professional background with experience in customer support, finance, and user experience optimization. At Concentrix, Bruno served as an Advanced Support Agent from June 2015 to June 2018, providing technical support for various technology devices while adhering to client security policies. From June 2013 to April 2015, Bruno worked as a Collections Representative at Wilton Roveri Advogados Associados, managing client accounts to ensure revenue maintenance and reduce delinquency rates. Subsequently, Bruno was a Subject Matter Expert at Uber from January 2019 to June 2020, focusing on high-priority customer service and process optimization. Bruno later advanced to the role of Customer Experience Analyst at Kovi from August 2020 to September 2021. Additionally, Bruno holds a Tecnologist degree in Photography from Centro Universitário Belas Artes de São Paulo, obtained between 2020 and 2021.
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