Camila Cid

Camila Cid is a Retail Customer Experience Program Manager with over 8 years of experience leading regional operations and high-impact initiatives across Latin America. Currently, at Uber, they focus on optimizing merchant experience and driving operational excellence in support processes. Camila previously managed customer experience initiatives at Cornershop by Uber and led a team of over 150 individuals, emphasizing continuous improvement and collaboration. They have also contributed as a professor and coordinator in various educational settings, demonstrating a passion for fostering customer-centric strategies and team success. Camila's educational background includes studies in digital transformation and design thinking.