Carol Spalla

Carol Spalla has extensive experience in continuous improvement and project management, particularly within the food and beverage industry, having held various roles at Nestlé from 2015 to 2018, including Continuous Improvement Project Manager and International Business Demand & Supply Planner. Spalla successfully managed cross-functional teams across 30+ countries, executed complex CI projects, and optimized production planning for high-margin products. Prior to Nestlé, Spalla interned at Grupo Megga and worked in foreign trade customer service, where contributions to Lean Six Sigma projects earned recognition for outstanding performance. Currently, Spalla serves as a Program Manager for Customer Experience at Uber. Educational qualifications include a Bachelor of Business Administration from Universidade Presbiteriana Mackenzie and a graduate degree in Business Management from FIA, along with certifications in Lean Office and Service from the University of Michigan.