Chris Hartman is an experienced professional with a diverse background in operations and strategy, currently serving as the US&C Defect Rate Lead at Uber since September 2016. In this role, Chris focuses on enhancing customer experience within Delivery. Previously, Chris held several key positions at Uber, including Senior Territory Operations Manager and Regional Operations Manager for Uber Eats, where responsibilities included developing performance management frameworks, launching customer acquisition strategies, and analyzing data for decision-making. Prior to Uber, Chris worked as a Sales Representative at Atlas Sales and Rentals, managing client orders and inventory. Chris holds a Bachelor's Degree in Business Administration with an Emphasis in Marketing from California Lutheran University, as well as multiple certificates in Strategy and Leadership from Harvard Business School Executive Education.
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