David Castro is a seasoned professional with over nine years of experience in customer experience and operations management. Currently a Senior Supervisor of Customer Experience at Uber, David leads teams across multiple cities, focusing on continuous improvement and stakeholder management. Previously, David held various leadership roles, including Operations Manager at Concentrix and CX Coordinator at Hapvida, where they significantly enhanced customer satisfaction and operational efficiency. David holds an MBA in Strategic People Management and Coaching from Descomplica and a degree in Human Resources Management from Estácio.
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