Douglas Osorio is a seasoned IT professional with extensive experience in technical support and desktop support roles. Currently serving as a Senior Desktop Support Technician at CAI since June 2022, Douglas has a solid background in troubleshooting and maintaining advanced computer systems and software, including Microsoft Windows 10 and Office 365, as well as network equipment like Ubiquiti switches and pfSense firewalls. Previous roles include Technical Support Engineer level 2 at Grace Computers, IT Consultant at Just Born, Inc., and IT Help Desk Support Specialist at CompuCom, among others. Douglas holds a certificate in Computer Software Engineering from the University of Pennsylvania and a qualification as an Information Technology Security Administrator from MyComputerCareer.
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