Fatimah Raid

Fatimah Raid is a Key Account Manager in Driver Operations at Uber since February 2024. Prior experience includes serving as a Customer Success Specialist at Elevatus, where Fatimah orchestrated onboarding programs that achieved a 95% adoption rate and enhanced customer satisfaction by 15%. As a Customer Success Associate at Academi, Fatimah developed relationships with over 20 clients, leading to a 60% increase in customer satisfaction. Additionally, Fatimah held a Customer Success Intern role, focusing on communicating customer feedback and improving CRM processes. Earlier experience includes an Assistant Psychologist position at the Ministry of Health in Saudi Arabia. Fatimah holds a Bachelor’s degree in Psychology from King Khalid University, earned in 2020.