Fredrick Masila is a highly motivated and results-driven professional, currently serving as a Senior Team Lead for Videochat in the Middle East & Africa (MEA). With extensive experience in customer experience management, Fredrick has previously held roles such as Customer Experience Manager at Uber, where they excelled in supporting teams and enhancing customer satisfaction. Fredrick has also worked as an Operations Manager and Financial Advisor, demonstrating a diverse skill set. They are pursuing a Bachelor of Business Administration at the University of the People and have completed a program in Customer Service Support.
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