Gabriel M. is the Head of Quality Operations at Uber, bringing over 20 years of experience in Customer Support and Service Quality Assurance Management. They have a strong focus on Customer Experience and Continuous Improvement, with expertise in both in-house and outsourced quality program management across various industries. Gabriel has held leadership roles at several organizations, including Grupo Elo and AeC, and is certified as a COPC Coordinator and Implementation Leader, as well as a Change Practitioner from Prosci®. They earned an MBA in Corporate Innovation Management and a Bachelor's degree in Communication.
This person is not in the org chart
This person is not in any teams
This person is not in any offices