Gerald Ochieng

Gerald Ochieng has a diverse background in customer service and hospitality, beginning as a Customer Service Agent at Safaricom Telecommunication from January 2008 to January 2010, where responsibilities included responding to customer inquiries and resolving complaints. Gerald then served as a Supervisor at Costa Coffee from February 2010 to June 2012, leading teams and ensuring service standards. In February 2017, Gerald had a brief tenure as a Guest Relations Executive Lounge Attendant with the Jumeirah Group. Since July 2012, Gerald has been a Waiter and Department Trainer at Madinat Jumeirah Group, focusing on guest satisfaction, training colleagues, and maintaining departmental standards. Additionally, Gerald has worked as a Driver for Uber since January 2018. Academic qualifications include a Higher National Diploma in Hotel, Motel, and Restaurant Management from Graffins College and various certifications in executive secretary and travel itinerary from Nadia College.