Gomathi Vasagam is an experienced professional currently working at Uber as a Voice Systems Engineer, specializing in cloud contact center platforms such as Genesys Cloud and Twilio. Previously, Gomathi held various roles, including Technical Lead and Application Architect at Tata Consultancy Services, where expertise in call center technologies like Cisco ICM and AVAYA ACD was demonstrated. Gomathi's extensive background includes managing large-scale contact center infrastructure and developing solutions for industries such as banking and telecommunications. Gomathi holds a Bachelor of Engineering in Electronics and Communication from the National College of Engineering, graduating with first-class distinction.
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