Harris Malik

Harris Malik has a robust background in customer experience management and data strategy, currently serving as the Earner Customer Experience Lead at Uber since May 2022, where key accomplishments include the development of GenAI-based support tools and significant improvements in Delivery Partner support. Prior experience includes roles as Senior Customer Experience Manager at Sydney Metro, Executive Manager of Customer Strategy, Analytics and Insights at Ausgrid, Data Strategy Manager at Coca-Cola Amatil, and various strategic management positions at Samsung Electronics. Harris holds a Master’s degree in Engineering/Industrial Management from the University of Melbourne and a Bachelor of Engineering in Telecommunications Engineering from The Australian National University.