Hsinyi L.

Hsinyi L. is a seasoned professional with extensive experience in operations and customer experience management. Currently serving as a Courier Product Operations Manager at Uber since February 2022, Hsinyi previously held the position of Central Operations Manager for Delivery Partner Experience. Prior experience includes a role as Liaison for Executive Relations at Apple, where responsibilities included addressing critical issues and managing enterprise risks. Hsinyi also worked as a UX Strategist and Designer at G.K. Monoid, focusing on user-centered design approaches. Earlier career experience includes managing reinsurance contracts at Mitsui Sumitomo Insurance Company Limited. Hsinyi holds a Diploma in UIUX Design and Research from Tokyo Designplex Institute, along with a Master of Arts in Marketing Research and Consumer Behavior and a Bachelor of Arts in Advertising and Marketing from Waseda University.