Isha Khatter Sood

Isha Khatter Sood has 14 years of leadership experience at American Express, where they held roles in Training Delivery Management and Process Operations. As a Senior Operations Lead, they managed 12 teams with a total of 200 resources, consistently achieving high operational effectiveness and customer satisfaction. They received multiple awards for their efforts in enhancing team performance and resolving client concerns. Currently, Isha serves as the Learning Program Lead - Delivery at Uber, focusing on training and program management. Isha holds a B.Sc. in Hospitality Administration and Management and certifications in various professional skills.