Islam Said

Islam Said is a highly experienced professional in workforce capacity planning and management, currently serving as the Global Workforce Capacity Planning Manager for EMEA & APAC at Uber since May 2018. Prior roles at Uber include Workforce Capacity Planning Manager for EMEA and Workforce Analyst, where responsibilities included strategic capacity planning, stakeholder collaboration, and operational efficiency improvements. Previously, Islam worked at Wasla Outsourcing as a Workforce Scheduling and Planning Specialist and as an intraday analyst, managing call center performance and ensuring service level excellence. Beginning a career in customer service as a Call Center Representative, Islam has a solid educational background with a Bachelor's degree in Management Information Systems from The Higher Institute for Specific Studies and an Advanced high school in Electrical/Electronics Maintenance and Repair Technology.