Ivone Alves has extensive experience in customer service and quality analysis, holding various positions across multiple companies. At Árbore Engenharia from February 2023 to November 2023, Ivone provided customer support through multiple channels and assisted with technical visits and team support. Prior experience includes a role as Quality Analyst at Netflix (August 2011 - October 2016), where leadership and operational support were key responsibilities, alongside training and monitoring staff. Additional roles include Relationship Analyst and Customer Relationship and Experience Analyst at 99 (October 2017 - June 2020), focusing on user support and process improvement, and Customer Support Assistant at PagBank PagSeguro (November 2022 - January 2023). Currently, Ivone serves as a COE Specialist I at Uber. Ivone holds a degree in Human Resources Management from Centro Universitário Ítalo Brasileiro (2015 - 2017).
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