Jics Baumgardner

Jics Baumgardner is a Program Specialist for Uber Philippines, currently managing various projects focused on process improvements and enhancing customer experience. With a background as a customer experience quality analyst for about six years, Jics has developed a robust expertise in quality standards and project management. Previously, they held roles at Sutherland Global Services, including Technical Consultant and Professional - Customer Experience (Quality). Jics is pursuing a Bachelor of Science in Business Administration with a focus on Management Information Systems at AMA University, building on their earlier education in Information Technology.