Joana Benedito

Joana Benedito is a Senior Uber for Business Lead with extensive experience in customer care and operations management. They began their career at Decathlon Portugal and Quiksilver Europe as a Customer Care Assistant, showcasing strong management skills early on. Joana has held multiple roles at Uber, where they managed teams and implemented processes for B2C and B2B operations across various European markets. They have also completed leadership training through Harvard Business School Online and have a Yellow Belt certification from The Lean Six Sigma Company.