Jonathan Jasso is a seasoned Workforce Management (WFM) professional currently serving as a Senior Program Manager at Uber since 2022. Jasso previously held various leadership roles at Teleperformance, including WFM Country Manager in Costa Rica and WFM Senior Manager, where responsibilities included managing teams, negotiating staffing models, and ensuring the efficiency of service delivery across multiple sites. With a strong foundation in WFM analytics and training, Jasso contributed to significant operational improvements and received certification for excellence in WFM practices. Jasso's career began as a Customer Service Representative, progressing through various WFM positions, demonstrating a commitment to professional growth and operational excellence.
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