Karla Webb

Karla Webb serves as the Director and Head of Global Support Operations for Latin America at Uber since February 2019, following roles as Head of Centers of Excellence and Site Leader for the Center of Excellence in Costa Rica. Previously, Karla held the position of Director of Operations and Senior Operations Manager at Concentrix from April 2014 to February 2019. Earlier experiences include serving as Regional Leader for Contact Centres at BAC, Sales Manager at Copa Airlines, Customer Service Regional Manager at Walmart, Direct Sales Manager at Small World Financial Services, Quality Supervisor at Fujitsu, and Standardization and Quality Agent at SYKES. Karla holds a specialization in AI for Digital Business from INCAE Business School, a Master's degree in Project Management from Universidad para la Cooperación Internacional, and multiple degrees in Marketing Communication, Public Relations, and Advertising from Universidad Latina de Costa Rica.