Keerthana Krishnan is a Customer Experience Strategist and Product Problem-Solver with 8.5 years of experience at Uber, where they advanced from frontline Support Agent to Senior Program Manager. Keerthana has demonstrated expertise in translating customer pain points into product solutions and delivering insights that shape operational strategies. Prior to Uber, Keerthana gained experience through various roles, including as Chief Editor of ChemUnique Magazine and an intern at Manali Petrochemical Ltd. They hold a Bachelor of Technology in Chemical Engineering from Shanmugha Arts, Science, Technology and Research Academy.
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