Kelly Lin

Kelly Lin is a seasoned operations and customer experience transformation leader with over 25 years of experience across the Asia-Pacific region. They have held pivotal roles in major companies, including Uber and Compal, where they drove significant operational improvements, achieving milestones such as 30% revenue growth and 0% employee turnover. Kelly's expertise lies in aftersales operations, logistics, and process consulting, complemented by a Bachelor of Science in Chemistry from the University of British Columbia. Currently, they lead customer support experience initiatives at Uber while remaining open to consulting and full-time opportunities.