Kushal Mandal has accumulated significant experience in customer service and operations management, beginning a career at Amazon as a Customer Service Representative from August 2016 to September 2018, where duties included serving as a Concession Abuse Prevention Associate. In April 2020, Kushal transitioned to Uber, initially as a Community Operations Specialist II, handling critical incidents on the rides platform. On April 1, 2020, Kushal was promoted to Team Lead, overseeing a team dedicated to brand safety. Kushal's educational background includes a PGDMO in Operations Management from the Institute of Management Technology, Ghaziabad, completed between 2020 and 2022.
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