Mariana Serrano is a seasoned Sr. Director of Operations in the tech industry, with extensive experience at Uber and McKinsey & Company. They have demonstrated transformational leadership and a strong focus on customer experience and growth across several roles, contributing to significant advancements such as the successful launch of the Uber Lite app and initiatives that led to substantial savings for the company. Mariana also co-founded Puntocome.com, an IT startup, and has served as a board member for Fundación Estafeta since 2024. They hold a Bachelor's degree in Industrial Engineering from Universidad Anáhuac and pursued further education at Harvard Business School, focusing on strategy and leadership.
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