Mark Augustine

Mark Augustine is currently the Chicago Compliance Ops Team Lead for Global Safety Support at Uber, where they manage a team conducting reviews of high-severity safety incidents and created the Culture and Wellness Initiative. They previously held roles such as Operations and Communications Manager at Guard Llama, where they significantly increased customer retention, and as Production Director at Connoisseur Media, overseeing commercial production for multiple radio stations. Mark earned an MFA in Creative Writing from Columbia College Chicago and has contributed as a staff writer for BG Blues and Music News. Their diverse background includes experience in operations, communications, and client services across several industries.