Matthew P. is a dedicated hospitality professional with experience in providing exceptional customer service across various sectors. They served as a Guest Service Agent at The Balmoral, where they focused on ensuring a seamless stay for guests, and as a Passenger Service Agent with Swissport, where they excelled in handling check-in procedures and inquiries at Edinburgh Airport. Currently, Matthew operates as an Uber Partner, demonstrating strong logistics management and customer service skills in the ride-hailing and delivery sectors. Matthew holds a Bachelor's degree in Business Administration in Hospitality Management from Hotel Institute Montreux and is pursuing a BSc (Honours) in Psychology & Counselling at The Open University.
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