Maya Derbeneva

Maya Derbeneva is a Customer Support and CX Leader at Uber, where they focus on efficiently scaling customer support and driving strategic improvements in customer experience. Previously, Maya worked at Accenture as a Business Analyst and Strategy Consultant, and at Ward Howell International as a Business Analyst. With an MSc in Business Psychology, they are passionate about leveraging customer insights to enhance product offerings and improve operations, while leading teams in both strategy and frontline support. Maya’s expertise lies in balancing high-quality human interactions with cost-effective support solutions in fast-growing tech environments.