Michelle Perry is a seasoned professional with extensive experience in customer experience strategy and operational improvement. Currently serving as the Global Head of Customer Experience Strategy for Uber for Business since October 2021, Michelle oversees strategic programs aimed at enhancing the customer experience for the B2B product line. Prior to this role, Michelle held various positions at Huron from August 2012 to October 2021, including Operations Manager and Senior Operations Associate, where responsibilities focused on designing and executing Quality Assurance & Engagement Health Programs to improve project delivery. Additionally, Michelle has expertise in healthcare consulting and revenue cycle analysis, contributing to operational and financial enhancements across healthcare organizations. Michelle holds a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Gies College of Business at the University of Illinois Urbana-Champaign.
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