Nitin Gheedia is a global operations and product support leader with over 15 years of experience in directing strategic programs that integrate AI-enabled product innovation with operational excellence to enhance customer experience. Nitin has previously held positions at ITC Limited as a Project Engineer, and at organizations such as Snapdeal and Walmart, focusing on process excellence and customer experience management. Currently, Nitin serves as a Global Program Leader at Uber, where they drive support operations and roadmap planning for community operations. Nitin also earned a Post Graduate Programme in Management from the Indian School of Business, ranking in the top 20% of their class.
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