Patricia Gitau

Patricia Gitau is a Senior Customer Experience Lead at Uber BV, where they mentor and train customer support agents to enhance performance metrics and manage complex customer issues. With over 12 years of experience in Customer Experience and Operations Leadership, Patricia has demonstrated a strong commitment to operational efficiency and customer satisfaction, consistently surpassing targets. They previously held roles at various organizations, including Key Account Manager at Uber and Service Supervisor at Fireside Indian Bar & Restaurant, where they excelled in process improvement and stakeholder engagement. Patricia holds multiple qualifications, including a Bachelor's Degree in Ecotourism, Hotel, and Institution Management and a Certificate in Customer Relationship Management.