Rafael Silveira is a Senior Insights Program Manager at Uber, leading global initiatives that translate complex datasets into actionable insights for Product and Operations teams across over 20 countries. With more than 10 years of experience, they have a strong background in customer experience and cross-functional collaboration. Previously, Rafael held roles at companies like Itaú and BNP Paribas Cardif, where they implemented customer satisfaction frameworks and drove significant improvements in operational efficiency. Rafael completed an MBA in Finance and a Bachelor's degree in Electrical and Electronics Engineering from reputable institutions.
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